Hairpin Support
Hairpin is the app for driving with your crew: a live map, hazard alerts, walkie-talkie comms, music and 3D cars. Here is how to get help, and answers to the questions we hear most.
Contact us
Email support@gethairpin.com
Tell us which phone you use (iPhone or Android), what you were doing, and what you saw. A screenshot helps. For a privacy or data request, write to the same address.
How do I get the latest update of Hairpin?
Open the app and wait a few seconds on the map. When an update is ready, a red Update ready — tap to install pill appears under the search bar. Tap it and Hairpin restarts on the new version. New versions of the app itself come through the App Store or Google Play.
How do I delete my Hairpin account?
In the app: open Settings › Account › Delete account and follow the steps. It shows you what will be deleted before you confirm.
Without the app: use our account deletion page. You enter the email on your account, we send you a one-time code, and the account is deleted when you enter it.
What does Hairpin do with my location and data?
Everything we collect, why, who it is shared with, and your choices are in the Privacy Policy.
Where are the terms of use?
Read the Terms of Use.
Something is not working
Make sure Hairpin is on the latest version (see the update pill above), then close and reopen the app. If it still misbehaves, email support@gethairpin.com and we will look into it.